Here are some pics of my sweet niece Emily... who just so happens to have the greatest Mommy & Daddy ever, dear sweet friends of ours! They are experiencing some camera issues so I thought I'd post a few shots from our visit with them in January. Love you Karen & Derek!
Friday, February 29, 2008
Tuesday, February 26, 2008
Saturday, February 23, 2008
To my Belmont family
Tuesday, February 19, 2008
Sprint bites the big one...
Is anyone else feeling betrayed by company mergers? Brett's first cell phone was with Sprint and we had such problems with them we vowed never to use them again. Enter Sprint/Nextel merger. And once again I am a Sprint customer by default, and they have financially raped me... well, sort of....
The first time they refused to give us back a refund cheque that was $200+, claiming that it kept "returning" because of an incorrect address. After six months and countless hours on the phone with their "customer care associate" I finally sent them a pleasant letter explaining my refusal to continue paying my account with them and that they had my permission to take the funds out my refund cheque. If the accounting department issuing the cheque needed the correct mailing address, they could contact the billing department, since somehow, the bills seemed to arrive without any problems whatsoever.
Fast forward to this month after my Nextel account miraculously became a Sprint account with the merger. Then my phone is stolen and the "thief" decides to downlown a bunch of junk using my sweet little i830. Which convienently Sprint can't detect what day the items were downloaded, and although I deactivated the account, I didn't do it soon enough, and am caught footing the bill.
Thanks Sprint. How can my credit card look after purchases that occur before I'm able to report it's disappearance, but you can't remove charges from my phone not done by me because "unfortunately" you aren't able to know when they were downloaded? How is it then that the absolute SECOND I go over on my minutes or answer my phone in Canada you are all over it... hmmm. I feel a new "pleasant" letter coming on...
The first time they refused to give us back a refund cheque that was $200+, claiming that it kept "returning" because of an incorrect address. After six months and countless hours on the phone with their "customer care associate" I finally sent them a pleasant letter explaining my refusal to continue paying my account with them and that they had my permission to take the funds out my refund cheque. If the accounting department issuing the cheque needed the correct mailing address, they could contact the billing department, since somehow, the bills seemed to arrive without any problems whatsoever.
Fast forward to this month after my Nextel account miraculously became a Sprint account with the merger. Then my phone is stolen and the "thief" decides to downlown a bunch of junk using my sweet little i830. Which convienently Sprint can't detect what day the items were downloaded, and although I deactivated the account, I didn't do it soon enough, and am caught footing the bill.
Thanks Sprint. How can my credit card look after purchases that occur before I'm able to report it's disappearance, but you can't remove charges from my phone not done by me because "unfortunately" you aren't able to know when they were downloaded? How is it then that the absolute SECOND I go over on my minutes or answer my phone in Canada you are all over it... hmmm. I feel a new "pleasant" letter coming on...
Saturday, February 16, 2008
Friday, February 01, 2008
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